Shipping policy

At BelovedPaws, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Once your order has been processed and shipped, you'll receive a confirmation email with tracking information (when available).
  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

  • Domestic Orders: 3–7 business days
  • International Orders: 7–21 business days (depending on destination and customs processing)

Please note that shipping estimates are not guaranteed and may vary due to carrier delays, weather, customs, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location, selected shipping method, and order size.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website when available.

Order Tracking

Once your order ships, you'll receive a tracking number via email (if applicable). Please allow up to 24–48 hours for tracking information to update after shipment.

International Shipping

BelovedPaws proudly ships to many countries worldwide.

Customers are responsible for any applicable customs duties, import taxes, or fees required by their country's customs authority. These charges are not included in the purchase price or shipping cost.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate before placing your order.

BelovedPaws is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and help find the best possible resolution.

Split Shipments

If your order contains multiple items, they may ship separately from different fulfillment locations. If this happens, you will receive separate tracking information for each shipment when available.

Shipping Restrictions

Some products may have shipping restrictions based on local laws or carrier limitations. If we are unable to ship an item to your location, we will contact you promptly to discuss available options.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Thank you for shopping with BelovedPaws. We appreciate your trust and look forward to serving you and your beloved pets!